Effective Date: 11-09-2024

At adZilla, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we are here to help. This Refund Policy outlines the conditions under which refunds and exchanges may be provided.

1. Returns

You have [insert number of days, e.g., 30 days] to return an item from the date you received it. To be eligible for a return:

• The item must be unused and in the same condition that you received it.
• The item must be in its original packaging.
• You must provide proof of purchase (e.g., receipt or order number).

2. Non-Returnable Items

Certain items cannot be returned. These include:

• Gift cards.
• Downloadable software products.
• Perishable goods (e.g., food, flowers).
• Personal care items (e.g., skincare, hygiene products).

Please check the product page for more details on items that are final sale or non-returnable.

3. Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within [insert number of days, e.g., 7–10 business days].

4. Late or Missing Refunds

If you haven’t received a refund yet:

• Check your bank account or credit card statement.
• Contact your bank or credit card company, as processing times may vary.

If you have done this and still have not received your refund, please contact us at [insert customer service email or phone number].

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at [insert email/phone number] and send your item to: [insert return address].

6. Shipping Returns

To return your product, mail it to: [Insert Return Address].

• You will be responsible for paying for your own shipping costs for returning your item, unless the return is due to our error (e.g., you received an incorrect or defective item).
• Shipping costs are non-refundable.

We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

7. Contact Us

If you have any questions about this Refund Policy, please contact us:

Name: adZilla
Address: Dhaka, Bangladesh
Email: support@adZilla.com
Phone: +152132413522116